Shipping

We are pleased that you have chosen to shop with us, and we want to ensure that you receive all the information about our shipping process.

Processing Time:
We strive to process and ship all orders as quickly as possible. Usually, orders are processed within 1-2 business days. However, during peak times, processing may take longer.

Shipping Methods and Costs:
Shipping to Germany is completely free and handled by DHL. The shipping costs for your order are calculated and displayed at checkout. Occasionally, there may be delivery delays.

Tracking:
Once your order has been shipped, you will receive a tracking number that allows you to track your package online. Please allow up to 24 hours for the tracking information to be updated.

Delivery Times:
Delivery times depend on your location and the shipping method you choose. Standard shipping usually takes 7-14 days. Please note that delivery times may be longer during peak periods or due to unforeseen circumstances.

Customs, Duties, and Taxes:
All customs fees and taxes are paid. The price listed on the product page is the final price.

Missing or Damaged Items:
If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.

Incorrect or Missing Address:
It is the customer's responsibility to provide a complete and correct shipping address during the ordering process. This includes providing the correct recipient name, street, house number, city, state, postal code, and country. Missing or incorrect information can lead to a failed delivery attempt.

If our shipping company or customer service team identifies an incomplete address, we will try to notify the customer. It is the customer's responsibility to respond to such notification and provide the necessary information for delivery.

When you shop with us, you agree to provide accurate and complete shipping information. Failure to provide accurate and complete information may result in delays, lost packages, or additional costs for rerouting or redelivery of packages.

We hope this information has been helpful. If you have any further questions about our shipping policies, please do not hesitate to contact us.

support@pylomoshop.com