PayPal Help
OUR SOLUTIONS IN 2-3 DAYS COMPARED TO THE 6-8 WEEK WAIT TIME WITH PAYPAL!
At Pylomo, we have a dedicated PayPal customer support team available 24/7 to ensure we are always ready to help you! Send us an email at support@pylomoshop.com
We recommend you contact us first before reaching out to PayPal, as we are always online and will respond immediately. Also, compared to PayPal, we offer much faster solutions and save you up to 95% of your time.
We value you as a customer and therefore offer fast and easy solutions to keep you always satisfied!
With us, YOU always have the highest priority! And with our refund policy, we ensure you receive your money within 2-3 days!
Unlike PayPal refunds, where you have to wait 6-8 long weeks. With the PayPal payment platform, you have to go through numerous processes and checks without any guarantee that you will get your money back.
That’s why we have a well-trained and passionate team eager to help you with your request and provide you with the best possible solution within 2-3 days!
For more information or if you have questions about your PayPal order,
please contact our PayPal team at:
support@pylomoshop.com
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Frequently Asked Questions
WHEN SHOULD I CONTACT PAYPAL?
You don’t have to! We have a dedicated PayPal customer support team available around the clock to ensure we are always ready to help you!
In any case, we recommend you contact us first before reaching out to PayPal, as we are always online and will respond immediately. Also, compared to PayPal, we offer much faster solutions and save you up to 90% of your time.
With us, YOU always come first! We make sure you get your money back within 2 to 3 days! Unlike PayPal, where you have to wait 6 to 8 long weeks.
With the PayPal payment platform, you have to go through numerous processes and checks without any guarantee that you will get your money back.
For this reason, we have a highly qualified and passionate team ready to assist you and ensure you get the best possible solution within 2-3 days!
You can get your money back within 2-3 business days if you contact our 24/7 support team!
Otherwise, it can take up to 6-8 weeks for your money to be back in your account if you process your refund through PayPal.
We recommend that you contact our dedicated PayPal support team instead!
What can I do if I receive the wrong size/color?
All our product pages include a size chart and are linked to our instructions on size, color, and style.
However, if you receive a different size or color than originally ordered, we will promptly and free of charge send you a replacement item! Yes! You don’t have to pay anything!
Send us an email at support@pylomoshop.com with a photo or video showing the wrong item so we can offer you a free replacement or give you a credit if you prefer a different item instead.
If you prefer a different item as a replacement, you can choose another product, even at a higher price, and simply pay the difference at checkout.
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RETURNS
How can I return my order?
We strive to make the return process as easy as possible! Just follow these three simple steps:
Send a photo/video of the product you purchased to support@pylomoshop.com
Our team will review the matter and once confirmed, we will send you a return confirmation with the return address.
As soon as you send us the return details, even if the item is still in transit, we will refund the amount to your account within 2-3 days!
Do I have to pay for the return shipping?
Yes, all customers are responsible for the return shipping costs themselves. We only accept returns with a tracking option, as this allows us to confirm whether a package is on the way or not. Please note that we are not responsible for lost returns.
What happens if my order is not accepted?
We will refund your purchase price once the tracking shows that your order is on its way back to our warehouse or "return to sender." The refunded amount does not include shipping costs.
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CANCELLATION
What happens if I cancel my order?
Once an order has been shipped, we can no longer cancel it as it is already on its way to you.
If your order is still being packed and has not yet been shipped, we can cancel your order and refund you the full amount, which you will receive within just 2 to 3 days. However, if you contact your bank or PayPal for a refund, this can vary and may even take up to 6-8 weeks!
Delivery
Where is my order?
Once we have confirmed your order, we will send you an email with a tracking number, and it always takes at least 7-10 days depending on your location.
When will my order be delivered?
Delivery is subject to our delivery service; please check our shipping terms.
Orders are processed within 24-48 hours from the time of purchase. You will also receive an email notification once your order has been shipped. Shipping times may vary, but rest assured we will do our best to get your order to you as quickly as possible.
Delivery time is 10 to 20 business days. Due to COVID-19, it may take 3 to 5 business days longer in some cases. We thank you for your patience and understanding during this time.
What happens if my order is refused?
If for any reason you do not want to accept your order at the time of delivery, it will be returned to us.
If you are not home at the time of delivery, the courier will make two more attempts to deliver the package to you.
Otherwise, we are happy to offer you a free replacement or a credit if you have any issues with your order.
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UNAUTHORIZED PURCHASE
I don’t recognize the shipment, what should I do?
If you receive an email or see a charge related to PayPal that you do not recognize, report the unauthorized charge to us.
We want to ensure your account is equipped with an extra layer of security.
Our dedicated team is available around the clock to assist you with your efforts!
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MISSING/DAMAGED ORDER
What happens if my goods are missing or damaged?
Send us an email at support@pylomoshop.com with a photo or video showing the missing/damaged item so we can offer you a free replacement or a credit if you prefer a different item instead.
If you prefer a different item as a replacement, you can choose another product, even one with a higher price, and simply pay the difference at checkout.
The product(s) I received do not match what I expected.
Send us an email at support@pylomoshop.com with a photo or video showing what you received. We will then provide you with instructions for the return and refund.